I forgot to use a code. Can you adjust the order?
We completely understand how easy it can be to miss a step in the process. Once an order is placed, our system doesn't allow for us to modify the pricing or apply any additional codes. We recommend that all codes be entered during checkout to ensure the best experience possible. Thank you for your understanding.

I entered the wrong address. Can I change it?
Please take a moment to double-check your details before completing your purchase so we can avoid this problem. If a correction is needed, please reach out to us immediately using the contact form below. The sooner we’re aware, the sooner we can do our best to assist you. If the order has not been shipped, then we may be able to update the address for you. While we wish we could guarantee changes, please note that David’s Door is not responsible for items sent to an incorrect address and cannot offer refunds or replacements in these cases.

I have not received my package. What should I do?
We are so sorry to hear that your package hasn't arrived as expected. To resolve any issues related to shipping, please refer to your tracking number and contact USPS directly. While we do our best to ensure smooth delivery, David’s Door is not liable for any lost, stolen, or delayed packages once they are in transit. We appreciate your patience and understanding.

The items inside my package were damaged. What should I do?
We are deeply sorry that your order arrived in less-than-ideal condition. Please reach out to USPS if your items were damaged during shipping. While we hope for every package to arrive safely, David’s Door cannot be held responsible for any issues during the shipping process. We encourage you to report any damage promptly, so we can support you in the best way possible.

I have received an incorrect item. Can you help me?
We are so grateful for your trust in us, and we want to make this right for you! If you've received the wrong item, please reach out to us at your earliest convenience. Send us an email with your order number and an image of the incorrect product, and we will guide you through the steps to resolve the situation. Your happiness with your purchase is our priority.

I am missing an item. Can you help me?
We apologize for the inconvenience of a missing item from your order. Please send us an email with your full name, order number, and shipping address, and we will do everything we can to help you find a solution. We’re here to support you through every step of the process.

What is your return policy?
In the spirit of honoring each unique purchase, we do not accept returns. All sales are final. We encourage you to carefully review your order before completing it to ensure everything is just right.

When will I receive my order?
Orders are carefully packaged and shipped once a week. Once your order is on its way, you'll receive a tracking number via email to keep you updated on its journey. All shipments are sent via USPS.

What can be done about customs fees and duty fees?

Customs and duty fees are determined by your country’s regulations and are outside of our control. These fees, which may include taxes and import duties, are the responsibility of the buyer. We encourage you to check with your country's customs office before placing an order to better understand any additional charges. David’s Door is not responsible for customs fees or any additional costs imposed by your country.